Return & Refund Policy

At Shivara Premium, customer satisfaction is our priority. As our products are carefully inspected before dispatch, returns are accepted only under the following conditions:

Eligible for Return

You may request a return within 7 days of delivery only if:

• You receive a damaged product, or
• You receive a wrong or different product than what you ordered.

To initiate a return, please email us at support@shivara.in with:

• Your Order ID
• Photos of the product
• Photos of the package (if damaged)

Non-Returnable Items

Returns will not be accepted for:

• Change of mind
• Personal preference
• Used or opened products
• Minor variations in the handcrafted finish or texture of copper products
• Damage caused by improper use or mishandling after delivery

Refund Process

Once your return request is approved and the product is received and inspected, the refund will be processed to your original payment method within 5–7 business days.

Important Note

Please inspect your order upon delivery. If you receive a damaged or incorrect product, report it to us within 48 hours of delivery. Requests made after this period may not be eligible for a return or refund.